Zipper & Zo terms and conditions
Table of contents
Article 1 - Definitions
Article 2 - Identity of the entrepreneur
Article 3 - Applicability
Article 4 - The offer
Article 5 - The Agreement
Article 6 - The price
Article 7 - Payment
Article 8 - Delivery and execution
Article 9 - Right of withdrawal upon delivery of products
Article 10 - Exclusion of the right of withdrawal
Article 11 - Disputes
Article 12 - Retention of title
Article 13 - Conformity and Warranty
Article 14 - Force Majeure
Article 15 - Additional or deviating provisions
Article 16 - Applicable law
Article 17 - Important information/additions
Article 1 - Definitions
In these terms and conditions the following terms shall have the following meanings:
1. Entrepreneur : the natural or legal person who offers products and/or services remotely to consumers;
2. Consumer : the natural person who does not act in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;
3. Distance contract : an agreement concluded between the consumer within the framework of a system organised by the entrepreneur for the distance sale of products and/or services, whereby up to and including the moment at which the agreement is concluded exclusive use is made of one or more techniques for distance communication;
4. Distance communication technology : means that can be used to conclude an agreement without the consumer and the trader being in the same place at the same time;
5. Reflection period : the period within which the consumer can make use of his right of withdrawal;
6. Right of withdrawal : the option for the consumer to cancel the distance contract within the cooling-off period;
7. Day : calendar day;
8. Duration transaction : a distance contract relating to a series of products and/or services, the supply and/or purchase obligation of which is spread over time;
9. Durable medium : any instrument which enables the consumer or the entrepreneur to store information addressed personally to him in a way accessible for future consultation and unaltered reproduction of the stored information.
Article 2 - Identity of the entrepreneur
Entrepreneur's name: RettLex Company BV
Trading under the name: Zipper & Zo, www.zipperenzo.nl
Business address:
Gildeweg 24
2632BA in Nootdorp
The Netherlands
Contact:
Monday to Friday 09:00-15:00.
Phone number: +31 (0)620101055
Email address: info@zipperenzo.nl
Chamber of Commerce number: 80327303
VAT number: NL861632199B01
Article 3 - Applicability
3.1 These general terms and conditions apply to every offer made by the entrepreneur and to all distance contracts concluded between the entrepreneur and the consumer. By ordering from the online store, the consumer accepts the General Terms and Conditions.
3.2 Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the consumer will be informed before the distance contract is concluded that the general terms and conditions are available for inspection at the company and will be sent free of charge to the consumer as soon as possible upon request.
3.3 If the distance contract is concluded electronically, notwithstanding the previous paragraph, and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, the consumer will be informed where the general terms and conditions can be consulted electronically and that they will be sent free of charge to the consumer electronically or otherwise at the consumer's request.
3.4 In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly and, in the event of conflicting general terms and conditions, the consumer can always rely on the applicable provision that is most favourable to him.
3.5 If one or more provisions in these general terms and conditions are at any time wholly or partially null and void or are annulled, the agreement and these terms and conditions will otherwise remain in force and the provision in question will be replaced without delay by mutual agreement with a provision that approximates the purport of the original as closely as possible.
3.6 Situations not covered by these general terms and conditions must be assessed 'in the spirit' of these general terms and conditions.
3.7 Any ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions should be interpreted 'in the spirit' of these terms and conditions.
Article 4 - The offer
4.1 If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
4.2 The offer is non-binding. The entrepreneur is entitled to modify and adjust the offer.
4.3 The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to properly assess the offer. If the entrepreneur uses images, these must be a true representation of the products and/or services offered. Obvious errors or mistakes in the offer are not binding on the entrepreneur.
4.4 All images, specifications, and data in the offer are indicative and cannot give rise to compensation or termination of the agreement.
4.5 Product images are a true representation of the products offered. The entrepreneur cannot guarantee that the displayed colors exactly match the actual colors of the products.
4.6 The website contains information that clearly indicates to the consumer the rights and obligations associated with accepting the offer. This specifically concerns:
- the price including taxes;
- any shipping costs;
- the manner in which the agreement will be concluded and the actions required for this;
- whether or not the right of withdrawal applies;
- the method of payment, delivery or performance of the agreement;
- the period for accepting the offer or the period for honoring the price;
- the amount of the rate for distance communication if the costs of using the distance communication technology are calculated on a basis other than the basic rate;
- whether the agreement is archived after it has been concluded, and if so, where the consumer can consult it;
- the manner in which the consumer, before concluding the agreement, can check and, if necessary, correct the data provided by him in connection with the agreement;
- any other languages in which, in addition to Dutch, the agreement may be concluded;
- the codes of conduct to which the trader is subject and the manner in which the consumer can consult these codes of conduct electronically;
- the minimum duration of the distance contract in the case of a long-term transaction.
Article 5 - The Agreement
5.1 Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and meets the conditions set therein.
5.2 If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed, the consumer may terminate the agreement.
5.3 If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.
5.4 The entrepreneur may, within legal frameworks, investigate whether the consumer can meet their payment obligations, as well as all the facts and factors relevant to responsibly entering into the distance contract. If, based on this investigation, RettLex Company BV has good reason not to enter into the contract, it is entitled to refuse an order or request with reasons or to impose special conditions on its execution.
5.5 The entrepreneur will send the following information to the consumer with the product or service, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:
a) the visiting address of the entrepreneur's establishment where the consumer can go with complaints;
b) the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
c) information about existing after-sales service and guarantees;
d) the information included in Article 4, paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this information to the consumer prior to the execution of the agreement;
e) the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.
5.6 If RettLex Company BV has committed to supplying a series of products or services, the provision in the previous paragraph only applies to the first delivery.
5.7 Each agreement is entered into under the condition precedent of sufficient availability of the relevant products.
Article 6 - The Price
6.1 The prices applicable at the time of ordering a product apply. All prices are expressed in euros, in accordance with legal requirements, and include VAT.
6.2 Special offers or promotional codes are only valid for the period stated in the offer. These offers are printed in a brochure or newsletter, listed on the website www.zipperenzo.nl , and distributed through social media or newsletters. Orders placed before a special offer or promotional code becomes active are excluded from the promotion. The offer (code) cannot be claimed; the merchant does not provide refunds for promotional and/or discount codes used after a purchase.
When a product is returned from a promotion, we will recalculate it and use the correct amount, and the promotion will expire.
6.3 The prices listed in the webshop exclude shipping costs. The shipping costs are not affected by whether the consumer orders one or more products.
Changed shipping rates or differing shipping costs will be passed on to the consumer. Please note that consumers outside the Netherlands pay a different rate than those in the Netherlands.
6.4 All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In the event of printing or typographical errors, the entrepreneur is not obligated to deliver the product at the incorrect price.
Article 7 - Payment
7.1 Orders placed through the online store can be paid for in the following ways:
- Ideal
- Visa or MasterCard credit card
- Apple Pay
- Bancontact
- KBC/CBC
- Belfius
The entrepreneur can expand the payment options. Other payment options will then be announced via the website and/or social media.
7.2 If a payment term has been agreed upon with the entrepreneur, the consumer is in default by the mere expiry of this term. Payment terms can only be agreed upon in writing, subject to the terms and conditions to be established and agreed upon at that time.
7.3 If a credit card is chosen as payment method, the terms and conditions of the relevant card issuer apply. The merchant is not a party to the relationship between the consumer and the card issuer.
7.4 The consumer shall be responsible for all judicial and extrajudicial costs of any nature whatsoever, including collection costs, which the entrepreneur incurs as a result of the consumer's failure to meet his or her (payment) obligations.
7.5 In the event of late payment, the entrepreneur is entitled to terminate the agreement with immediate effect or to suspend (further) delivery until the consumer has fully complied with his payment obligations, including the payment of costs as referred to in Article 11.4.
Article 8 - Delivery and execution
8.1 The entrepreneur will exercise the utmost care when receiving and executing orders for products and when assessing applications for the provision of services.
8.2 The place of delivery is the address that the consumer has provided to the company.
8.3 Subject to the provisions of paragraph 4 of this article, the company will fulfill accepted orders expeditiously, but no later than within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be notified of this no later than 30 days after placing the order. In that case, the consumer has the right to terminate the agreement free of charge. The consumer is not entitled to compensation.
8.4 All delivery times are indicative. Consumers cannot derive any rights from any stated delivery times. Exceeding a delivery time does not entitle the consumer to compensation.
8.5 In the event of dissolution in accordance with paragraph 3 of this article, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 14 days after dissolution.
8.6 If delivery of an ordered product proves impossible, the entrepreneur will endeavor to provide a replacement item. The fact that a replacement item is being delivered will be clearly and comprehensibly communicated, no later than upon delivery. The right of withdrawal cannot be excluded for replacement items. The costs of any return shipment are borne by the entrepreneur.
8.7 The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a previously designated representative made known to the entrepreneur, unless expressly agreed otherwise.
Article 9 - Right of withdrawal upon delivery of products
9.1 When purchasing products, the consumer has the right to cancel the agreement without giving reasons within 14 days. This is the cooling-off period, and it begins on the day the consumer, or a representative designated in advance by the consumer and made known to the entrepreneur, receives the product. The consumer can return the item by contacting the entrepreneur at retouren@zipperenzo.nl and requesting a return form and further instructions.
9.2 During this period, the consumer or B2B partner will handle the product and packaging with care. They will only unpack or use the product to the extent necessary to assess whether they wish to keep it. If they exercise their right of withdrawal, they will return the product with all accessories supplied and – if reasonably possible – in its original condition and packaging, undamaged, to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.
9.3 If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 30 days after receipt of the return shipment, excluding shipping costs.
9.4 B2B Partners can return ordered items within 20 days of receipt. They must be in their original packaging and protective packaging. If the product is damaged or the packaging is incomplete, we will not issue a credit and will return the product to you.
9.5 Promotions and discounts for consumers are not intended for our B2B Partners. If you would still like to take advantage of these, you can pay for the goods directly without logging in. Applying discounts on top of discounts is not permitted.
Article 10 - Exclusion of the right of withdrawal
10.1 If the consumer does not have a right of withdrawal, this can only be excluded by the entrepreneur if the entrepreneur has clearly stated this in the offer, at least in good time before the conclusion of the agreement.
10.2 Exclusion of the right of withdrawal is only possible for products:
a. which have been created by the entrepreneur in accordance with the consumer's specifications;
b. that are clearly personal in nature;
c. which by their nature cannot be returned;
d. which can spoil or become obsolete quickly;
e. whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence;
f. for individual newspapers and magazines;
g. for audio and video recordings and computer software of which the consumer has broken the seal.
10.3 Exclusion of the right of withdrawal is only possible for services:
a. concerning accommodation, transport, restaurant business or leisure activities to be performed on a specific date or during a specific period;
b. the supply of which has begun with the express consent of the consumer before the cooling-off period has expired;
c. relating to betting and lotteries.
Article 11 - Disputes
11.1 For questions and/or complaints, the consumer can email the entrepreneur directly at info@zipperenzo.nl .
11.2 Complaints are generally handled within 30 days. If this is not possible for any reason, the consumer will be informed of the duration of the delay.
11.3 The consumer has the option to submit the dispute to an independent dispute resolution committee. This does not affect the consumer's right to submit the dispute to a competent court.
11.4 Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are governed exclusively by Dutch law, even if the consumer resides abroad. The Vienna Sales Convention does not apply.
Article 12 - Retention of title
12.1 The articles remain the property of the entrepreneur until the full invoice amount has been paid by the consumer and is visible on the entrepreneur's account.
12.2 The consumer may not encumber, sell, resell, alienate or otherwise encumber the products before ownership thereof has passed to the consumer.
Article 13 - Conformity and Warranty
13.1 The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the legal provisions and/or government regulations in force on the date the agreement is concluded.
13.2 The entrepreneur is never obliged to pay any direct or indirect compensation to the consumer or others, unless there is intent or gross negligence on the part of the entrepreneur.
13.3 If the entrepreneur, for whatever reason, is obliged to compensate any damage, the compensation will never exceed an amount equal to the invoice value with regard to the product that caused the damage.
13.4 Despite the constant care and attention that the entrepreneur devotes to the composition of the website, it is possible that information published on the website is incomplete and/or incorrect.
13.5 The information on the website is regularly supplemented and/or modified. The company reserves the right to implement any changes immediately and without notice.
13.6 The consumer is obliged to indemnify the entrepreneur against any claim that third parties may assert against the entrepreneur in connection with the performance of the agreement, insofar as the law does not prevent the relevant damage and costs from being borne by the consumer.
13.7 The entrepreneur may include links on its website www.zipperenzo.nl to other websites that may be of interest or informative to visitors. Such links are for informational purposes only. The entrepreneur is not responsible for the content of the linked website or its use.
Article 14 - Force Majeure
14.1 In the event of force majeure, the entrepreneur is not obliged to fulfil its obligations towards the consumer, or the obligation is suspended for the duration of the force majeure.
14.2 Force majeure means any circumstance beyond its control that prevents it from fulfilling its obligations to the consumer, in whole or in part. These circumstances include strikes, fire, business disruptions, power outages, non-delivery or late delivery by suppliers or other third parties, and the absence of any government-issued permit. Force majeure also includes disruptions to a (telecommunications) network or connection or communication systems used, and/or the unavailability of the website at any time.
Article 15 - Additional or deviating provisions
Additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.
Article 16 - Applicable law
All offers and agreements of the entrepreneur are exclusively governed by Dutch law.
Article 17 - Important information/additions
Billy Footwear footwear is often used as overshoes for splints, in addition to regular shoes. It's important to note that Billy Footwear shoes are not designed to be worn over splints. They are standard, ready-made shoes that, thanks to their zippers, offer a universal design and an alternative access point, which is extremely convenient for splint wearers. When splints are worn in Billy Footwear shoes, they can wear out, just like any other shoe, especially when used very actively. Billy Footwear is not inherently durable.
If shipping to specific parts of the Netherlands or Belgium incurs additional shipping costs, these will be passed on to the consumer, and the entrepreneur is not liable for these higher shipping costs.
If a consumer has purchased shoes, whether or not after contacting the retailer about the best size, the retailer is never liable for the incorrect fit of the (over)shoes. Return costs cannot be recovered from the retailer in this case.
After all, every splint is unique, and despite the fact that the entrepreneur, if requested by the consumer, tries to provide the best possible advice based on Despite the length/width/circumference measurements provided by the consumer, a shoe may still not fit over a splint after receipt and fitting. This risk lies with the consumer.
The entrepreneur also emphasizes that the use of any type of shoes over splints is at the consumer's own risk.
Despite the often enormous need for convenient overshoes, consumers should always be critical of whether the shoes pinch or press against the splint and foot. This is the consumer's responsibility, and the retailer is never liable.
Billy Footwear shoes should be sprayed with a good protective spray before use. This will ensure the shoes' longevity and color. Repeat regularly. The retailer is not liable for color loss or wear and tear.
If it turns out that a consumer has chosen and ordered shoes without advice, causing the shoes to wear out faster due to excessive friction, this is entirely at the consumer's own risk, and there is by definition no right to any form of warranty or goodwill policy.
Billy Footwear shoes are not machine washable.
This damages the zipper, among other things, as well as the fabric. The consequences of washing machine washing are for the consumer. The company is not liable for any damage that occurs.
Stains on the shoes should be carefully removed by hand.
DISCLAIMER: The entrepreneur is not liable for consequential, incidental or punitive damages.