Returns Policy

Returns Policy

Step 1

You can either request a return through your Shopify account or send us an email.
Once your return is accepted, you can receive your return label.
This via step 2.

Step 2.

Create your return label here via this link .
This requires your track and trace code, which you received when we sent the package to you.
This one is from myparcel.

Want to return something? Of course you can! Make sure the shoes or products:

• You must register your return within two weeks of receipt. If you are too late, we will no longer issue return labels.
• We must receive your return within two weeks of registering your return, unworn and undamaged, in the original box/packaging with any labels attached. Please note: do not use the shoebox as a shipping box and do not tape it shut. Pack the shoebox neatly and securely in a separate box or shipping bag. If the shoebox is used as a shipping box, we will retain the full amount.
• Please include the enclosed packing slip with your order number in your return package so we know which order your return belongs to. If we do not receive an order number with your return package, we will deduct a €5 administration fee from your refund.
• Please keep your return shipping receipt after you drop it off at the shipping point. In the event of a dispute, this serves as proof that the item was returned by mail. Without this shipping receipt, a case cannot be filed with the carrier.
• Once we receive your return, we will check and process it. If we find that the shoes/products have been worn and/or damaged, or not returned in their original, undamaged packaging, no refund will be issued.
• The buyer is responsible for the return costs, which are €7.50. This amount will be deducted from the refund amount. These costs may differ for customers returning from abroad (for example: Belgium €11 return costs, Germany €10 return costs). 
• When returning sale and/or promotional products, we are required to deduct both shipping and return costs from the refund amount.
• After receipt and processing, we will refund your purchase amount minus costs within two weeks .
• Unfortunately, exchanges are not possible. You must register your purchase according to our returns policy and then place a completely new order.
• If we receive a return from you that does not meet our stated return policy, we will resend your package after the return and new shipping costs have been paid.

• ⁃ If you wish to return your order following a fitting at our location, we will deduct a €30 fitting fee from the refund, plus a €7.50 return fee (Belgium €11 return fee, Germany €10 return fee).